We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.

Our obligations under the Privacy Act 1988 (Privacy Act):

• This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.
• In this privacy policy, ‘personal information’ has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

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We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.

User contact forms

When you fill out a contact form wishing to get in touch with us, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.

Mailing list

If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us sending you emails relating to what we do and provide as a company. Don’t worry, we won’t spam you. We send all emails as per the guidelines set out by the Australian Communications and Media Authority. You can read more about this in the direct marketing section of this privacy policy.

When you sign up with us and create a login with us

When you sign up to our website using your personal details, we will collect this personal information so that your user preferences are stored when you come back and login.

Credit card payments including PayPal

If you make a credit card payment on our website please be aware that in some instances your credit card details may be made fully available to us so that we can process your payment. You can rest assured in that we destroy all credit card information the moment the payment has gone through.

If you pay on our website through a payment service such as PayPal, then we will only receive basic information and confirmation of payment. We will not have any access to your credit card details as these are handled by PayPal or another 3rd party payment provider inline with their terms of use.

What we collect from your online activity

communityanalytics.com.au uses cookies and other digital identifiers that fall into the following 2 types:

• Site performance indicators: these give us information on how our websites are used, so that we can make the necessary improvements or amendments to make your experience a better one.
• Community Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.

Cookie rights

You can always disable the use of cookies by changing the security settings of your browser. Just bear in mind that this may affect how some items are displayed on our website.

communityanalytics.com.au may collect, use and/or share your location data so as to provide you with location-based services. Please be aware that your location data may only be tracked through an opt-in process which most browsers and devices will notify you of. No specific location data will be collected without your authorisation being provided.

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We may also collect personal information from other companies that are able to disclose it to us as this information is received in line with their privacy policies.

• Social Network widgets and buttons (Facebook, Twitter etc) By clicking or using any social network widgets on our website, you understand that you do so according to the terms and privacy policy of those services. ‘Liking’ or ‘Following’, and content using these widgets, may become visible to your social network.
• Maps/Video and other embedded content Embedded content such as YouTube videos, Vimeo Videos, Mapping etc is embedded or placed on our website – it is not hosted on our servers and therefore any interaction with such services is done so according to their privacy policy.

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We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 – use and disclosure of personal information):

• You have consented
• You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2)
• It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue
• It may prevent or lessen a serious and imminent threat to somebody’s life or health.

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We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via contact@spatialmedia.com.au.

We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at contact@spatialmedia.com.au.

When no longer required or requested by you, all personal information is destroyed in a secure manner.

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Under the GDPR, if you are an EU based person you have the right to:

• access and correct your personal information.
• in certain circumstances, have your personal information erased.
• restrict the processing of your personal information.
• move, copy or transfer your personal data easily for your own purposes across different services in a safe and secure way.
• object to processing where CA is relying on its legitimate interests as the basis for processing.
• withdraw your consent to our processing of your personal information where your consent is being relied on by Wipster.

If you wish to exercise your rights, please contact Spatial Media using the contact information below; we may require you to provide verification of your identity.

At Spatial Media, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at contact@spatialmedia.com.au, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.

For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.

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If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at contact@spatialmedia.com.au or via another option below.

If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1800 474 2153
Fax: 02 9284 9666

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Our data breach response plan is our framework which sets out the roles and responsibilities for managing an appropriate response to a data breach as well as describing the steps to be taken by an entity in managing a breach if one ever occurs. Our plan is constantly reviewed and updated, for the most recent copy please click here to download.

We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:

Phone: 1-300-772-842

Email:  contact@spatialmedia.com.au

Address: GPO Box 526, BRISBANE, QLD, 4001, Australia

Australasia

DIGITAL SYNDICATE STUDIOS LIMITED
NZBN: 9429050045761

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